Read a call: transcript, summary, and recording
Open any conversation to see the full transcript, listen to the recording, read the AI summary, and call or text the customer back.
Every answered call, voicemail, and chat lives in a conversation. Open one from the Inbox and you get the full story of what happened.
Right after a call ends
The conversation appears in your Inbox within seconds. For a short moment the header shows a Processing… badge while the recording and summary are prepared. It clears on its own; no refresh needed.
What you'll find
- Summary. Two or three sentences from the AI about what the caller wanted, plus the details it pulled out: name, callback number, and the reason they called. The summary is always in your app language, even if the call wasn't.
- Transcript. The whole conversation, speaker by speaker, one section per call. If the call was in another language, each line shows what was actually said with a translation right under it.
- The recording. Every AI-answered call and voicemail has audio. Press play, or click any line of the transcript to jump the recording straight to that moment.
- What the AI did. Small markers on the timeline show real actions: a text it sent, a transfer it made, and even things that failed (like a text that couldn't send). You see what actually happened, not just what was said.
- Lead score. On Pro and Scale, each call gets a 1 to 5 score with a one-line reason. Scores of 4 or 5 get the hot lead badge.
- Tags. The AI applies your tags automatically after each call. Use Add tag to adjust them right here.
- Caller history. Every earlier call and text from this number, so you have the full picture before you reply.
Replying
- Tap Call back to ring the customer from your phone.
- Type in the box at the bottom (Reply by text…) and press Send to text them. Your reply threads into the same conversation. If the caller hasn't agreed to receive texts, the composer tells you texting is unavailable until they do (see "When RankLadder can text your customers").
If it does not work
- No transcript yet? Give it a few seconds; the Processing… badge means it's on the way.
- No audio on a call? Voicemail and AI-answered calls have recordings; a call that never connected has nothing to record.
Related guides
Customer tasks: what your team still needs to do
Understand Tasks, add a task for a customer, choose its owner, and see how Anders and connected apps fit in.
Filter and search your Inbox
Use the filter list, sort options, tags, and search box to find any call, text, or chat in your RankLadder Inbox fast.