Teach Anders what to say

Build a knowledge base you control with approved answers and plain-English rules. Add entries yourself or import them from your website and documents.

Anders only knows customer facts you approve. Open Anders → Knowledge → Knowledge. Whatever you save there is what Anders uses on calls and in website chats, starting with the next compatible conversation.

There are two kinds of entries, and they do different jobs:

Q&A. The facts. "Do you service tankless water heaters?" "Yes, we install and repair all tankless models." When a caller asks something close to a saved question, the AI answers with your answer.
Instructions. The rules. Plain-English directions about how to behave: "If the caller says EMERGENCY, ask for their name and address first." "We don't service mobile homes." Keep each instruction short, one rule per entry. Short rules get followed; long paragraphs get muddled.

Steps: add an answer

Open Anders → Knowledge → Knowledge.
Under Add a Q&A, type the Question the way a caller would ask it.
Write the Answer the way you'd want it said out loud.
Choose Add to knowledge base. That's it. There is no separate publish step.

Steps: add a rule

In the same tab, open the Instructions section.
Under Add an instruction, write one short rule in plain English.
Choose Add instruction.

Every entry has a switch, Use this entry on calls, so you can turn an answer off without deleting it.

Import information you already have

You can also turn existing business information into draft Knowledge entries:

RankLadder organizes useful customer-facing details into Q&A and Instructions. You review every draft before it becomes approved Knowledge, and document drafts show the exact source excerpt and page, sheet, or section so you can verify them.

The fastest way to get smarter: unanswered questions

When a real caller asks something Anders can't answer, he takes a message instead of guessing, and the question is saved for you. Knowledge shows the unanswered questions. Choose Answer, write the approved response, and Anders can use it in compatible new conversations.

What happens next

Changes take effect on the next call or chat. There's nothing to restart. The same knowledge powers the phone and your website chat, so you teach it once.

If it does not work

If Anders gave a wrong or outdated answer, find the entry that caused it and edit it. If the answer came from your business details, fix it under Anders → Knowledge → Business facts instead.