Answer the questions your AI couldn't

When a caller asks something your AI can't answer, it takes a message instead of guessing, and the question is saved for you. Answer it once in the Knowledge tab and the AI handles it on every call after that.

Before you begin

Anyone on your team can answer these questions, including staff. It's the one part of the Receptionist setup that doesn't need an owner or manager.

Steps

1. Open Receptionist and choose Knowledge.
2. Look for the banner at the top: "Your AI was asked 3 questions it couldn't answer." Under it: "Add an answer and your AI handles it next time."
3. Choose Answer next to a question.
4. Type what the AI should say, in the box that reads "What your AI should say".
5. Choose Add to knowledge base.

If a question doesn't need an answer (a wrong number, a one-off, spam), choose Dismiss instead and it leaves the list.

What happens next

Your answer becomes a regular knowledge entry, tagged From a call so you can tell where it came from. The AI uses it on the very next call and website chat. The question leaves the queue, and you can edit or delete the entry later like any other.

A few answers a week is all it takes. Every one you add closes a gap for good, so your receptionist keeps getting better with real questions from real callers.

If it does not work

• If saving fails, you'll see "Couldn't save. Please try again." Check your connection and try once more.
• If the AI still gets the question wrong on a later call, open the entry and make the answer more specific.

Related guides

• Teach your receptionist what to say
• Import knowledge from your website