Let Anders text info to callers

Anders can offer to text a caller useful information during a call: a pricing link, directions, or a booking page. Set this up under Anders → Handling → Texts.

Two things never change: texts only go to the caller's own number, and only after the caller says yes out loud on the call. The AI never texts anyone on its own.

Before you begin

• You need the owner or manager role.
• Texts the AI sends count toward your plan's text messages.
• Texting is not available during the trial.
• Have the exact message ready, including any link you want to send.

Steps

1. Open Anders → Handling → Texts.
2. Under Add a text rule, enter a Label so you can spot the rule later, like "Pricing link".
3. In Message, write the exact text to send. For example: "Here's our price list:" followed by your link.
4. In When to offer it, describe when the AI should offer this text, in plain English. For example: "Send when the caller asks for detailed pricing."
5. Click Add text rule.

What happens next

• The rule works on the very next call. When the trigger applies, the AI offers the text. If the caller says yes, the text goes to the number they are calling from.
• The message sends exactly as you wrote it. The AI does not reword it.
• The sent text shows up in the conversation in your Inbox, so you always see what went out.
• Use Edit or Delete on any rule to change or remove it.

If it does not work

• If the AI never offers the text, make When to offer it more specific, or test it with a call and adjust.
• If a caller said yes but no text arrived, open the conversation in your Inbox and look for the send record. You can also check your text message usage under Settings, in the Plan tab.

Related guides

• Transfer calls to a real person
• Texting consent explained
• Reply to a customer by text