Cancel your subscription
Cancel RankLadder from the Plan tab in Settings. You keep full service until the end of your billing period, you're never billed again, and your inbox stays readable.
You can cancel your subscription yourself in Settings, on the Plan tab. There are no hoops and no phone calls. You keep full service until the end of your current billing period, and after that you will not be billed again.
Before you begin
- Only the account owner can cancel.
- Canceling doesn't delete anything. Your conversations, recordings, transcripts, and contacts stay readable in your account.
- Your unused credit balance is preserved, but it cannot be spent without an active paid plan.
Steps
- Go to Settings and open the Plan tab.
- Scroll to the bottom of the page and select Cancel subscription.
- Read the explanation. It confirms the date you keep full service until, and that you will not be billed again.
- Select Yes, cancel my subscription. If you change your mind, select Keep my plan instead.
The page now shows a note that your subscription is canceled, with your end date, and confirms you will not be billed again.
What happens next
- Everything keeps working normally until the end of the billing period you already paid for.
- After that date, the AI stops answering. Forwarded calls still land in your inbox as voicemail, recorded and transcribed, so you never lose a message.
- Texting and website chat stop working, since they need an active subscription.
- Your inbox stays readable. You can still open past conversations, recordings, and contacts.
- If you want calls to ring your business phone directly again, turn off call forwarding with your phone provider. RankLadder does not control that provider setting.
- You can come back anytime. Choose a plan on the Plan tab to turn the AI back on.
If it does not work
If you see "We couldn't cancel automatically," try again or email support. We'll take care of it, no questions asked.
Related guides
Upgrade or change your plan
Switch between Starter, Pro, and Scale, or change your billing interval, from the Plan tab in Settings.
Call recording and the AI disclosure
Every call your receptionist answers starts with a short sentence telling the caller the call is recorded and handled by an AI. Here is why it exists and how it works with your greeting.