Upgrade or change your plan
Switch between Starter, Pro, and Scale, or change your billing interval, from the Plan tab in Settings.
You can change your plan anytime in Settings, on the Plan tab. The confirmation shows the current price and when the change will be billed before anything happens.
Before you begin
- Only the account owner sees the Plan tab.
- Starter, Pro, and Scale are all available monthly or annually.
- Annual billing includes two months. Current prices appear on the plan cards before you make a selection.
Switch to a different plan
- Go to Settings and open the Plan tab.
- Under Billing interval, pick Monthly or Annual. The annual option shows Two months included.
- Scroll to Compare your options. Your current plan shows a Current plan badge.
- On the plan you want, select Switch to that plan, for example Switch to Pro.
- Read the confirmation. It shows when the change takes effect and how Polar handles the price difference.
- Select Confirm switch to the plan. To back out, select Keep my current plan instead.
You'll see a confirmation that you're now on the new plan, and the page updates with your new capacity.
If you're still on the trial
Your $4 trial automatically becomes the Starter or Pro monthly plan you selected at checkout after 7 days, unless you cancel before renewal. The Plan tab shows the selected plan, renewal date, and monthly price. Select the other trial plan to change what starts automatically; you do not need another checkout.
If you choose Activate texting in the Trust Hub during the trial, the confirmation explains that this ends the trial and starts your selected monthly plan immediately. After that charge succeeds, texting activation remains a separate $39 one-time checkout.
What happens next
- An upgrade normally takes effect immediately. A scheduled downgrade or billing-interval change follows the timing shown in the confirmation. Changing the plan selected for the end of a trial does not end the trial.
- When a change takes effect, the Plan tab updates with the new allowances, connections, and teammate capacity.
- The Plan tab shows your renewal date.
- You can switch again, or move between monthly and annual, whenever you like.
If it does not work
If you see "We couldn't change your plan," try again in a moment. If it still fails, email support and we'll sort it out.
Related guides
Refer a business and earn credits
Share your referral code. When the business you refer pays for its first plan, both businesses receive 2,500 non-expiring credits.
Cancel your subscription
Cancel RankLadder from the Plan tab in Settings. You keep full service until the end of your billing period, you're never billed again, and your inbox stays readable.