The chat widget isn't showing on your site
If your website chat widget isn't appearing, check the install snippet, the chat toggle, and your site's Content Security Policy.
If your chat widget isn't appearing on your site, work through these in order.
Before you begin
Website chat is included on every paid plan. Confirm that the business has an active plan before troubleshooting the installation.
Check the install snippet
Open Receptionist, then Website Chat, then Installation, and confirm the snippet is on your site exactly as shown:
<script
async
src="https://app.rankladder.app/widget/v1.js"
data-rl-widget="your-widget-key"
></script>If the script tag is missing, or missing its data-rl-widget value, nothing loads.
Check the chat toggle
On the same Website Chat page, confirm Chat widget is turned on. Your install code stays the same whether it's on or off, but nothing shows while it's off.
Check your Content Security Policy
If your site sets a CSP, it needs to allow RankLadder's script and frame:
script-src https://app.rankladder.app; frame-src https://app.rankladder.app;A CSP that doesn't include these blocks the widget silently, no error a visitor sees.
If it still doesn't work
A brief outage on our end doesn't hide the widget, it falls back to a default look. If it's still missing after checking all of the above, the most likely cause is a mismatched or stale widget key: go back to Installation and re-copy the snippet.