Calls aren't reaching your receptionist
If forwarded calls aren't reaching your AI, check the forwarding setup with your phone provider and the AI Answering switch.
If calls to your business aren't reaching your AI receptionist, it's almost always one of a few things. Work through them in order.
Check the AI Answering switch
Open Settings, then AI Answering. If it's off, forwarded calls go to your RankLadder voicemail instead of your AI, and forwarding itself is unaffected. Turn it on if you meant to be live.
Check your forwarding setup
Open Settings, then Call Forwarding, and copy your RankLadder number. Confirm directly with your phone provider that forwarding is enabled and points to that exact number. RankLadder cannot select or change the provider's routing. Call your business number from another phone and confirm it reaches RankLadder.
iPhone owners
If you forward from an iPhone, turn off Live Voicemail: Settings, then Phone, then Live Voicemail. Live Voicemail can intercept the call before it ever forwards.
Google Fi
Google Fi manages forwarding inside the Fi app, not with a dial code, and it applies to every call. If your carrier is Google Fi, set forwarding up there directly.
Carriers sometimes clear forwarding
Some carriers cancel forwarding on their own, especially after a network change or SIM swap. If forwarding was working and stops, copy your RankLadder number from Settings, then Call Forwarding, and re-enable forwarding with your provider.
Related guides
What RankLadder keeps about your callers
RankLadder keeps call recordings, transcripts, summaries, and the contact details a caller shares. You can delete any conversation or contact whenever you want.
A text didn't send
When a text fails, RankLadder explains why in the conversation. Learn what to check on the contact and how to fix each sending problem.