A text didn't send
When a text fails, RankLadder explains why in the conversation. Learn what to check on the contact and how to fix each sending problem.
When a text does not go out, whether your AI tried to send it or you did, RankLadder shows the reason in the conversation.
What the messages mean
- “This person has opted out of texts.” The customer replied STOP, so both texting permissions are off. They can text START to opt back in. You can also use the guarded reactivation flow after they give new valid permission.
- “Messaging is unavailable until this person gives permission.” Open the Contact panel and check Texting → Information & reminders. Only turn it on if the customer directly agreed, then record where and when they agreed.
- “You've reached your texting limit for this period.” Your plan's text allowance for this billing cycle is used up. Upgrade or wait for your next cycle.
- “You're sending texts too quickly.” You reached a short-term sending limit. Wait a moment and try again.
- “That looks like a marketing message.” The message appears to be a discount, newsletter, bulk sales message, or another unsupported promotion. RankLadder's contact composer is for one-to-one information and reminders. Send Google review invitations through Reviews, after the contact has both required permissions.
- “The text couldn't be sent.” A general sending failure occurred. Wait a moment and try again.
Check the contact's permissions
- Open the Contact panel from the conversation.
- Find Texting.
- Use Information & reminders for requested answers, missing intake details, confirmations, reminders, and service updates.
- Use Review requests only for Google review invitations and only after separate written permission.
See the full list of examples for both permissions.
What happens next
The failed text does not block your other conversations. Once the specific issue is resolved—permission is recorded, the customer opts back in, the sending limit clears, or the next billing cycle begins—you can try again.
Related guides
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