Getting started with RankLadder
New to RankLadder? Here is how Anders, your AI office manager, starts handling business calls and follow-up in about five minutes.
RankLadder is your shared customer-conversation workspace. Anders is the AI office manager inside it. On the phone, Anders works as your AI receptionist: when you can't pick up, calls forward to a number we set up for you. Callers are told they are speaking with an AI, but Anders does not introduce himself to customers by name. Every call lands in your Inbox with a recording, transcript, and short summary.
You keep your own phone number. Customers dial the same number they always have. Nothing about your number changes.
How setup works
- Start your trial. Sign up on the web, choose Starter or Pro for renewal, and pay $4 for 7 days. It includes a dedicated local number, 30 minutes of AI-answered calls, 25 website chat replies, and Ask Anders. Your selected monthly plan starts automatically after 7 days unless you cancel.
- Run the setup wizard. About five minutes. You teach Anders about your business, review what RankLadder learned, pick your phone number and receptionist voice, and try a practice conversation. You can leave and pick up where you left off.
- Forward your calls. In Settings, open Call Forwarding and copy your RankLadder number. Then configure forwarding directly with your phone provider. RankLadder does not control carrier routing.
- Make a test call. Call your business number from another phone and let it ring. The AI picks up, and moments after you hang up, the call appears in your Inbox with a transcript and summary.
That's the whole loop. From then on, every missed call becomes a conversation you can see and act on instead of a hang-up you never knew about.
Where things live
- Today shows your day at a glance: calls, hot leads, and anything that needs you.
- Inbox holds every conversation: calls, texts, and website chats.
- Anders is where you teach and tune your AI office manager: what he knows, how he sounds, and who he can transfer calls to.
- Settings covers your account: AI answering on or off, call forwarding, your team, your plan, and billing.
If something doesn't work
Most first-day problems are phone-provider forwarding that has not been enabled or points to the wrong destination. Check Settings, then Call Forwarding, copy your RankLadder number, and verify the provider-side setup. If calls still do not reach RankLadder, see the guide "Calls aren't reaching your receptionist." Still stuck? Open Ask Anders (the chat bubble in the bottom-right corner) for a quick answer, or contact support from the Help Center.